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WhatsApp customer loyalty automation

Automate birthday, anniversary & win-back campaigns on WhatsApp

360Message helps restaurants, salons, clinics, boutiques, and retail stores send personalized WhatsApp messages with coupons, reminders, and loyalty nudges — automatically, through the official WhatsApp Business API.

RSCLBTGY
Trusted by local businesses running repeat-visit campaigns every day
71%
Average read rate
Auto coupon delivered
2.8M
Messages / month
Official Meta Cloud API
Secure payments via Razorpay
4-hour WhatsApp support SLA
Built for Indian local businesses
Cancel anytime, no lock-in
1,024
Active Tenants
2.8M
Messages / Month
71%
Read Rate
₹12.6L
MRR

Launch WhatsApp loyalty campaigns in three simple steps

360Message is designed for teams that want something powerful without learning a complicated CRM or campaign stack.

01
Import your customer list
Upload birthdays, anniversaries, visit dates, and segments from your spreadsheet or existing CRM in seconds.
02
Set up campaign templates
Create approved WhatsApp templates with coupon codes, festive offers, and loyalty reminders that match your brand voice.
03
Automate and track results
Deliver messages at the right time, monitor reads and redemptions, and optimize what actually brings people back.

Everything runs from a single 360Message dashboard

No juggling spreadsheets, a separate chat app, and a coupon tracker. Your inbox, customer list, and automations live in one place.

360Message unified WhatsApp inbox showing customer conversations
360Message customer CRM with birthdays, segments and loyalty status
360Message automation workflow for birthday and win-back campaigns
Birthday Automation

Send personalized birthday wishes that actually bring customers back

360Message auto-schedules birthday messages with unique coupon codes every morning — no manual work, no missed celebrations.

  • Sends automatically at 9 AM on each customer's birthday
  • Attaches unique coupon codes valid for a set number of days
  • Personalized by name, business name, and offer
  • Tracks delivery, opens, and coupon redemptions
  • Works across restaurants, salons, clinics, and retail
Get Started
Sent automatically every birthday
Wedding, business & visit milestones
Anniversary Campaigns

Celebrate customer milestones and build loyalty that lasts

Track wedding anniversaries, first-visit anniversaries, or business milestones and send messages that feel personal — not automated.

  • Support for wedding, visit, and custom anniversary types
  • Fully customizable message templates per occasion
  • Auto-schedules every year — set it once, runs forever
  • Attach exclusive rewards to drive repeat bookings
  • Multi-language support for regional audiences
Get Started
Customer Reactivation

Win back customers who haven't visited in weeks

360Message automatically identifies customers who have gone quiet and sends them a personalized win-back offer — before they forget about you.

  • Trigger after 30, 60, or 90 days of no visit or order
  • Personalized "we miss you" messages with exclusive offers
  • Segment by spend, visit frequency, or tags
  • Track how many come back and calculate reactivation ROI
  • Works 24/7 — no manual follow-ups needed
Get Started
Auto-triggers after inactivity window
Schedule weeks in advance
Festival Campaigns

Run Diwali, Eid, Christmas & New Year campaigns at scale

Plan seasonal campaigns in advance, schedule them to fire automatically, and deliver thousands of personalized festival greetings without lifting a finger on the day.

  • Pre-built templates for 15+ Indian and global festivals
  • Schedule bulk sends weeks before the event
  • Personalize by name, offer, and customer segment
  • Attach time-limited coupons for urgency
  • Track conversions — see which festivals drive the most revenue
Get Started
Handles bookings while you sleep
Chatbot Builder

Build WhatsApp chatbots that handle bookings and inquiries 24/7

Create intelligent conversation flows — no coding required. Your chatbot collects bookings, answers questions, captures leads, and qualifies inquiries around the clock.

  • Visual drag-and-drop flow builder
  • Collect table bookings, appointments, and orders
  • Capture leads with custom qualification questions
  • Smart keyword triggers and button-based menus
  • Hand off to a live agent from the unified inbox
Build Your Bot
Campaign Analytics

Know exactly which campaigns bring people back — and which don't

360Message tracks every message from delivery to redemption so you can double down on what works and stop wasting money on what doesn't.

  • Real-time delivery, read, and reply rates per campaign
  • Coupon redemption tracking with revenue attribution
  • Campaign comparison — see which performs best
  • Customer reactivation funnel analytics
  • Exportable reports for your records
See Analytics Demo
Birthday Campaign — June 2025
2,847 sent
71%
Read rate
38%
Replied
22%
Coupon used
Estimated revenue from campaign
₹1,24,000
MonTueWedThuFriSatSun
Official API

Built on Meta's official WhatsApp Business Cloud API

360Message uses the official, approved WhatsApp Business API — not unofficial workarounds. Your account stays safe, your messages get delivered, and your business stays compliant with Meta's policies.

Meta approved
End-to-end encrypted
No number bans
Green tick eligible
One-click WABA connection

Connect your WhatsApp Business Account in minutes using Meta's embedded signup — no developer needed.

Template management built in

Submit, sync, and manage your approved WhatsApp message templates directly inside 360Message.

Delivery & read tracking

Get real-time delivery receipts, read notifications, and webhook-based status updates for every message sent.

Manual WhatsApp outreach vs. 360Message

Most local businesses start with spreadsheets, reminders, and someone's personal phone. Here's what changes once 360Message takes over.

Manual / spreadsheet reminders 360Message
Birthday & anniversary tracking Easy to miss on a busy day Checked automatically every morning
Coupon codes Created and tracked by hand Unique code generated & tracked per customer
Delivery & read visibility No idea if it was seen Real-time delivery, read & reply tracking
Customer replies Scattered across staff phones One unified inbox for the whole team
Scaling past a few dozen customers Breaks down quickly Handles thousands, same effort
Compliance & number safety Risk of bans on unofficial tools Official Meta Cloud API, fully compliant

Every local business that wants more repeat customers

From independent salons to multi-location restaurant groups, 360Message fits teams that rely on relationships and local loyalty.

🍽️
Restaurants
Birthday dinners, anniversary reservations, and festive campaigns
🏨
Hotels
Guest anniversaries, loyalty rewards, and repeat booking nudges
💇
Salons & Spas
Appointment reminders, visit anniversaries, and loyalty offers
🏥
Clinics
Patient birthday wishes, follow-up reminders, and seasonal health tips
👗
Boutiques
Festival offers, loyalty rewards, and new collection alerts
🛒
Retail Stores
Birthday discounts, win-back campaigns, and seasonal promotions
💪
Gyms & Studios
Membership renewals, milestone celebrations, and reactivation offers
🏬
Multi-Location
Centralized campaigns across all branches with location-based targeting

Simple plans for every stage of growth

Choose the plan that fits your business. Complete payment and redeem your activation key to start your paid period.

STARTER
Starter
₹1,497 /3 months

₹499/mo equivalent

Setup fee: ₹999 (one-time)

1 WhatsApp numbers
2 team members
5,000 contacts
10,000 messages / month
WhatsApp CRM
Contact Management
Labels & Segments
WhatsApp Templates
Broadcast Campaigns
Auto Reply
Basic Automation
Advanced Automation
Follow-up Automation
Drip Campaigns
Lead Assignment
Workflow Builder
AI Automation
AI Reply Assistant
Shopify Integration
API Access
Webhooks
Advanced Analytics
Export Reports
Custom Integrations
Priority Support
Get Started
BUSINESS / PREMIUM
Premium
₹5,997 /3 months

₹1,999/mo equivalent

Setup fee: FREE

5 WhatsApp numbers
15 team members
50,000 contacts
150,000 messages / month
WhatsApp CRM
Contact Management
Labels & Segments
WhatsApp Templates
Broadcast Campaigns
Auto Reply
Basic Automation
Advanced Automation
Follow-up Automation
Drip Campaigns
Lead Assignment
Workflow Builder
AI Automation
AI Reply Assistant
Shopify Integration
API Access
Webhooks
Advanced Analytics
Export Reports
Custom Integrations
Priority Support
Get Started

Meta/WhatsApp messaging charges are separate from the 360Message platform fee. Prices exclude 18% GST. Annual setup is FREE on every plan.

Frequently asked questions

Can't find what you're looking for? Contact us or chat on WhatsApp.

No. 360Message walks you through connecting your WhatsApp Business Account via Meta's embedded signup — it takes about 10 minutes. You do need a Facebook Business Manager account and a phone number not already on WhatsApp.

360Message uses Meta's official WhatsApp Business Cloud API. This means your number is safe, messages are delivered reliably, and your business stays compliant with Meta's commerce and messaging policies.

Choose a paid plan, complete payment, and redeem the activation key from Billing & Wallet. For offline payments, your administrator generates the key. Trial access is not available.

Replies appear in 360Message's Unified Inbox where your team can respond manually. You can also set up chatbot flows to auto-reply based on keywords or button selections.

You import your customer list with birthdays. Every morning, 360Message checks who has a birthday that day and sends them your configured template — complete with their name, a coupon code, and your business branding. You can also configure a time of day and pre-birthday message.

Each plan has a monthly message limit. The Starter plan includes 1,000 messages per month; Growth includes 5,000; Premium is unlimited. WhatsApp also has Meta-side sending tier limits that increase automatically as your account builds trust.

No credit card required

Ready to automate your customer loyalty on WhatsApp?

Join local businesses using 360Message to send timely birthday wishes, festive offers, and reactivation campaigns that bring customers back.

Contact Us

Have a question, want a demo, or need help planning your WhatsApp automation workflow? We're here for you.

Contact information

Share your use case and we will help you set up the right automation flow for birthdays, loyalty campaigns, seasonal greetings, or customer reactivation.

Phone / WhatsApp
+91 9166193555
Click to chat on WhatsApp for the fastest response.
Email
hello@wishpilot.in
Questions, onboarding help, billing, or partnership requests.
Company
A unit of Ednosphire IT Solutions
Serving local businesses across India and beyond.

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WhatsApp support across all plans with a 4-hour SLA.